Privacy Policy

Last updated: 24 September 2026

This Privacy Policy explains how Bamboo (“we”, “us” or “our”) collects, uses and protects personal information when you visit our website, make a booking, contact us or visit our venue.

1. Who We Are

Bamboo is a nightclub in Glasgow, Scotland.

For questions about this Privacy Policy or how we use your personal information, please contact us using the details provided on our Contact page.

2. Information We May Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number and booking details.

  • Information you provide when contacting us or making an enquiry.

  • Information relating to ticket purchases, guestlists or table and booth bookings.

  • Information required for age or identity verification at the venue.

  • CCTV images recorded in and around the venue.

  • Information relating to incidents, refusals of entry, accidents or first aid where necessary.

  • Your marketing preferences where you have chosen to receive communications from us.

  • Technical information generated when you use our website, such as your IP address, browser/device information and website usage data.

Payment information may be processed by third-party booking or payment providers. We do not normally receive or store your full payment card details.

3. How We Use Your Information

We may use personal information to:

  • Process bookings, ticket purchases and enquiries.

  • Manage entry to the venue and verify age or identity where appropriate.

  • Operate the venue safely and securely.

  • Prevent and investigate crime, disorder or fraudulent activity.

  • Maintain records relating to incidents, accidents and first aid.

  • Communicate with you about a booking or enquiry.

  • Send marketing communications where permitted by law.

  • Operate, maintain and improve our website.

  • Meet our legal, licensing, accounting and regulatory obligations.

We process personal information only where we have an appropriate lawful basis under UK data protection law. Depending on the circumstances, this may include performance of a contract, compliance with a legal obligation, our legitimate interests or your consent.

4. CCTV and Venue Security

CCTV operates in and around the venue for safety, security, crime prevention and the protection of customers and staff.

We may also use identification or age-verification systems at the venue where appropriate.

Information collected for security purposes is retained only for as long as reasonably necessary, subject to any legal, licensing, law-enforcement or insurance requirements.

5. Bookings and Third-Party Services

Some bookings, ticket purchases and other services available through our website are provided by third-party platforms.

When you use one of these services, the relevant provider may collect and process your personal information under its own privacy policy.

We may also use third-party providers to operate services including website hosting, email, analytics and customer communications.

6. Website Analytics and Cookies

Our website may use cookies and similar technologies to operate correctly and to help us understand how visitors use the site.

We may use analytics services to collect statistical information about website use. This may include information such as pages visited, approximate location, browser/device information and how visitors arrived at the website.

Where required, non-essential cookies and tracking technologies will only be used with your consent.

7. Sharing Your Information

We do not sell your personal information.

We may share information where necessary with:

  • Booking, ticketing and payment providers.

  • Website, email and other technology providers.

  • Professional advisers and insurers.

  • Police, licensing authorities, emergency services or other public authorities where required or permitted by law.

Third-party providers are responsible for handling information in accordance with applicable data protection law and their own privacy policies.

8. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, licensing, security or regulatory requirements.

Different types of information may therefore be retained for different periods.

Marketing information may be retained until you unsubscribe, withdraw your consent or we determine that it is no longer appropriate to retain it.

9. Your Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information in certain circumstances.

  • Restrict or object to certain types of processing.

  • Withdraw consent where processing is based on consent.

  • Request transfer of certain information where applicable.

These rights are subject to certain legal limitations and exemptions.

To exercise your rights, please contact us using the details on our Contact page.

10. Marketing

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an existing booking or enquiry.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will always be published on this page.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113